FAQ

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Each piece is made to order by hand taking 1-3 business days and there

is always a small chance that production takes a little longer. We typically

ship all orders within 2-4 business days after each piece is ready.

WHICH CARRIER DO YOU USE?

We ship all items with USPS within USA. For international shipping we

use Landmark Global and your local mail carrier will handle and deliver the

item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory and orders outside of USA may

ship from our Amsterdam, EU location.

USA - Within 2-5 business days

Canada - Within 4-10 business days

Western Europe - Within 5-15 business day

Australia/NZ - Within 5-15 business days

Rest of the World -

     Within 5-20 business days

I DIDN'T RECIEVE MY ORDER

Please email us at: [email protected], quoting your order number from

the confirmation email/SMS message. We'll help track down your order.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly

as possible, including labelling the package with all relevant information for

customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon

delivery of your order. Refer to your country tax authority for guidance on

what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when

you order was placed, cancellation may be possible if production has not yet

begun.

Please contact our support team to check if changes or cancellation are

possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged,

defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as

possible. 

Please do not return items to us without authorization from

support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns

about it we offer a 30 day returns policy from date of purchase on all faulty

goods.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately

represent all designs and products, though some listings make use of life-like

renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few

photos and send them to our support team for review, along with your order ID.